Winchester House is a white building with a gated archway and steps leading up to the front door, next door to the London Road Brewhouse pub and opposite Richer Sounds shop, on the corner of Carlton Crescent, Carlton Place and London Road. There is no reception so please arrive just before your appointment time. Press the LCC buzzer and you will be let in. 

Find Us

A number of bus routes stop on London Road or around the Civic Centre which is less than a 10 minute walk away. There are plenty of bike stands nearby, as well as city bike and scooter bays. There is metered parking on Carlton Crescent (expensive) and London Road or better rates in a variety of car parks within 3 – 10 minutes’ walk, such as Bedford Place, Ordnance Road car park, and King’s Park Road car park.

Will I have to join a group?
No, counselling with Life Changes is 1:1 - you and your counsellor will work together, not in a group

Can I request a male/female counsellor?
Yes. Life Changes has male and female counsellors. If you have a definite preference it will be possible, though it may mean waiting a little longer to get to see a counsellor

Can I refer someone else?
Of course, you can recommend someone else to Life Changes although it is best that he or she makes contact him or herself. You can help by encouraging and giving our phone number to ring (07444 001845) or giving him/her details of our website

Can I bring a friend?
Your counsellor is there for you. If you are being counselled face to face and your friend wants to come with you, they are welcome to wait for you in reception. Or if he/she would like to have counselling he/she can ask for that and they will be allocated a different counsellor.

Do you counsel young people?
Life Changes is for those aged 18+

Do you counsel couples?
No, couples counselling is provided by Relate, or at some GP surgeries

What if I need a translator/signer?
Please tell us if you have any special translation/signing requirements when registering for counselling. Translation or signing can usually be arranged, given sufficient notice. However, there is usually a cost for the translation service which must be borne by the client. Your GP may have access to funding for this, please check with your surgery.

I'm disabled - can I still have counselling?
Both community buildings we use are accessible to people with disabilities. When you talk to the Counselling Coordinator, please do mention that you have a disability, and we will make sure that your needs are considered

What if I have a complaint?
If you are not happy with your counsellor or the counselling session, please initially address this with your counsellor. If together you cannot resolve the difficulties, as part of our complaints policy we would be grateful if you could contact us in the first instance with your concern.